Terms & Conditions

At Baye, we’re all about simple, wholesome protein balls made with care. The information on this website is for general guidance only — we don’t make any medical, nutritional, or therapeutic claims about our products.

We list our ingredients honestly and do our best to provide accurate details. If you have allergies or dietary needs, please check the ingredient information carefully before ordering. Our products are made in a kitchen that may handle common allergens, so we can’t guarantee they’re completely free from traces.

Under Australian Consumer Law, you’re entitled to consumer guarantees that our products will be supplied as described, with acceptable quality and care. Nothing in this disclaimer limits your rights under those laws.

By purchasing or enjoying our protein balls, you’re acknowledging that you’re responsible for making sure they’re right for you and your dietary needs.

We may update product info, ingredients, or pricing from time to time as we continue to improve what we do.

Welcome to Baye! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Products and Descriptions

• We make and sell handmade protein balls. We describe our products and list ingredients to the best of our knowledge.

• Colours, textures, and flavours may vary slightly because our products are handmade.

• Allergen and ingredient information is provided, but our kitchen may handle common allergens. Please check before consuming.

2. Ordering and Payment

• Orders can be placed online via our website.

• Prices are in AUD and include GST unless stated otherwise.

• Payment must be completed at the time of purchase.

3. Shipping and Delivery

• Delivery times are estimates only. We’ll do our best to get your order to you on time, but delays can happen.

• Risk passes to you once the order is handed to the courier.

4. Returns, Refunds & Cancellations

• Under Australian Consumer Law, you have rights to refunds, replacements, or repairs if a product is faulty or not as described.

• We cannot accept returns of perishable items for a change of mind.

• Please contact us if your order is damaged or incorrect, and we’ll work with you to fix it.

5. Allergies & Dietary Responsibility

• You are responsible for checking ingredients and ensuring our products are suitable for your dietary needs.

• We are not liable for allergic reactions or adverse effects resulting from consuming our products.

6. Intellectual Property

• All content on this website, including text, images, logos, and branding, is owned by Baye. You may not use it without permission.

7. Limitation of Liability

• To the extent permitted by law, Baye is not liable for any indirect, incidental, or consequential loss arising from your use of our products or website.

• Nothing in these terms limits your rights under Australian Consumer Law.

8. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on this page.

Email: hello@baye.com.au
One of our friendly team will get back to you witithn 48 hours.